Terms of Service for Novelpia Global

Last Updated: March 5, 2026

Effective Date: March 12, 2026

These Terms of Service (“Terms”) govern your access to and use of Novelpia Global (the “Service”), including our website, mobile applications, and related features (collectively, the “Platform”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If mandatory consumer protection laws in your jurisdiction apply, nothing in these Terms limits those mandatory rights.

1. Contracting Party

The Service is operated by Metacraft Co., Ltd. (the “Company,” “we,” “us,” or “our”). “Novelpia Global” is a brand/service name of the Platform.

2. Definitions

User: Any person who accesses or uses the Service.
Content: Any text, images, audio, video, or other materials available on the Service.
User Content: Content you upload, publish, post, or otherwise make available through the Service.
Paid Features: Subscription plans or other paid access features offered by the Service.
Subscription: An auto-renewing paid plan (e.g., monthly Premium Subscription).
Non-Renewing Plan: A paid plan that does not automatically renew and expires at the end of the stated period (if offered).

3. Eligibility and Accounts

Age requirement. You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the consent of a parent or legal guardian.
Accurate information. You must provide accurate information and keep it up to date.
Account security. You are responsible for safeguarding credentials and all activity under your account.
No improper sharing. You may not sell or transfer your account, or share it in a way that violates these Terms.

4. Acceptable Use

You agree not to (and not to help others to):

Violate any applicable laws or regulations.
Post or share content that is unlawful, defamatory, infringing, or otherwise in violation of third-party rights.
Harass, threaten, or abuse other users.
Use bots, scraping tools, or other automated means that place a material burden on the Service.
Attempt to hack, disrupt, bypass security measures, or otherwise manipulate the Service.
Engage in fraud or abuse, including artificially inflating views, rankings, or rewards.
Distribute malware, spam, or phishing content.

We may investigate and take action, including removing Content, restricting features, suspending accounts, or terminating access.

5. User Content

5.1 Ownership

You retain ownership of your User Content, subject to the licenses granted in these Terms and any separate agreements.

5.2 License You Grant the Company

By uploading or publishing User Content, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, distribute, publicly display/perform, and otherwise use your User Content to operate, improve, and promote the Service, including formatting and technical processing (e.g., for compatibility, moderation, accessibility, and translation).

This license lasts while your User Content remains on the Service, and for a reasonable time after removal for backup, caching, legal compliance, and dispute resolution.

5.3 Your Responsibilities

You represent and warrant you have the rights necessary to upload and license your User Content, and that your User Content does not violate laws or third-party rights.

5.4 Moderation

We may remove or restrict Content we reasonably believe violates these Terms or applicable law. We are not obligated to monitor all Content.

6. Company Intellectual Property

Except for User Content, the Service and related software, designs, trademarks, and materials are owned by the Company or its licensors and are protected by law. You may not copy, modify, distribute, sell, or lease any part of the Service unless expressly permitted.

7. Copyright and DMCA

We respect intellectual property rights. If you believe Content on the Service infringes your copyright, you may submit a copyright infringement notice to support@novelpia.net.

7.1 What to Include in a Notice

To help us process your request, please include:

Identification of the copyrighted work you claim has been infringed (or a representative list).
Identification of the allegedly infringing material and information reasonably sufficient to locate it (e.g., URL, title, screenshots).
Your contact information (name, address, phone number, and email address).
A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
A physical or electronic signature of the copyright owner or an authorized representative.

7.2 Counter-notice

If your Content was removed or disabled in response to a copyright notice and you believe it was removed in error, you may submit a counter-notice to support@novelpia.net. A counter-notice should include your contact information, identification of the removed material and its location before removal, a statement under penalty of perjury that you have a good faith belief the material was removed due to mistake or misidentification, and your consent to the jurisdiction of the appropriate court as required by applicable law.

7.3 Repeat Infringers

We may, in appropriate circumstances, restrict or terminate accounts of repeat infringers or users who repeatedly violate intellectual property rights.

8. Paid Features, Billing, and Renewals

8.1 Types of Paid Features

The Service may offer: (1) auto-renewing Subscriptions; and/or (2) Non-Renewing Plans (if offered). Your plan type, price, taxes, and billing terms will be shown at checkout and/or in your account.

8.2 Payment Authorization

By purchasing Paid Features, you authorize us (and our payment processors) to charge your payment method for amounts due, including applicable taxes and fees.

8.3 Currency, Taxes, and Fees

Prices may be displayed in one currency, but the final charged amount may vary based on your payment provider’s policies, exchange rates, and applicable taxes depending on your location.

8.4 Renewal Timing (Subscriptions)

Same calendar day: Subscriptions renew on the same calendar day each month as your initial purchase date.
End-of-month adjustment: If that date does not exist in a given month (e.g., Jan 31 to Feb), renewal occurs on the last day of that month and returns to the original day thereafter.
Time adjustments: Renewal time may be reasonably adjusted due to time-zone changes or daylight-saving time.

8.5 Cancellation (Subscriptions)

To avoid being charged for the next billing period, you must cancel at least 24 hours before the end of the current billing period. Cancellation takes effect at the end of the current period.

8.6 Plan Changes (Upgrade/Downgrade)

If and when plan changes are possible, the effective timing (immediate or next renewal) will be disclosed at the time you request the change. If a plan change requires adjusting the renewal date for operational reasons, we may apply an end-of-month date as the renewal date where appropriate and will disclose the effective timing in the Service.

8.7 Failed Payments

If a payment fails, we may retry billing and/or suspend access to Paid Features until payment is resolved.

8.8 Promotions and Price Changes

Promotions may have separate terms and may end at any time. We may change plan offerings, features, or prices. Where required by law, we will provide advance notice and/or obtain required consent. You may cancel before changes take effect.

9. App Store / Google Play Purchases (Important)

If you purchase Paid Features through Apple App Store or Google Play (an “In-App Purchase”): (1) billing, renewals, cancellations, and refunds are governed by the store’s policies and your store account settings and may differ from web purchases; (2) you must manage and cancel through your Apple/Google account settings; and (3) refund requests may need to be submitted to Apple/Google and we may not be able to issue refunds directly for In-App Purchases.

10. Refund Policy (7-Day Inquiry Window)

10.1 General Rule

Except as required by applicable law, digital content and Paid Features are generally non-refundable once access has been provided (including partial periods).

10.2 When We May Provide a Refund

We may consider refunds in limited cases, such as:

Duplicate charges for the same purchase.
Erroneous overcharge due to a processing error.
Material technical failure that prevents access and cannot be resolved within a reasonable time.
Unauthorized transactions, subject to reasonable investigation.

We may deny or limit refunds to the extent permitted by law where we reasonably determine the request is fraudulent or abusive, including where you materially violate these Terms (e.g., account sharing, automated access, scraping, circumvention, or other misuse).

If a chargeback is initiated with a card issuer or payment provider for the same transaction, we may be unable to process a duplicate refund while the chargeback dispute is pending.

10.3 How to Request a Refund (Within 7 Days)

As an operational guideline for our discretionary refund review (i.e., refunds not required by applicable law), please contact support@novelpia.net or our official Discord channel within 7 days of the transaction date and include: account identifier (email/username/membership ID), purchase details (date, amount, payment method, transaction ID), and the reason and supporting information. This 7-day inquiry window does not limit any mandatory statutory rights; where applicable law provides a longer period or additional remedies, those rules will apply.

10.4 Refund Method

Approved refunds will generally be issued to the original payment method, subject to payment processor constraints.

10.5 In-App Purchases

For In-App Purchases, refunds and cancellations are handled under store policies (see Section 9).

11. Suspension, Termination, and Appeals

11.1 Our Enforcement

We may restrict, suspend, or terminate access if we reasonably believe you violated these Terms, engaged in fraud/abuse, or pose risk to the Service or other users.

11.2 Notice

Where reasonably practicable, we may provide notice through the Service and/or by email. We may act without prior notice in cases of suspected fraud, security risks, legal requirements, or imminent harm.

11.3 Appeal

If you believe we took action in error, you may request a review by contacting support@novelpia.net or our official Discord channel within 14 days of the notice (or, if no notice was sent, within 14 days of discovering the action). We will review and respond within a reasonable time.

11.4 Effect on Paid Features

If your account is restricted/terminated due to your violation or abuse, we may deny refunds to the extent permitted by law.

11.5 Account Deletion by You

You may request deletion of your account by using the in-Service process. We will process your request promptly, subject to verification and legal obligations.
Upon account deletion, we will delete or de-identify personal information associated with your account, except where retention is required or permitted by law (e.g., security, fraud prevention, accounting, and dispute resolution).
Content you submitted or posted (including comments and other User Content) may remain on the Service, including where it has been re-posted, quoted, or otherwise made available by other users. If you wish to remove such Content, you should delete it before requesting account deletion. After deletion, you may lose the ability to access or delete Content you previously posted.
For service recovery and operational purposes, certain account activity records and related technical logs may be retained in backup for up to 30 days, after which they may be deleted, except where longer retention is required by law.
Account deletion may not automatically cancel an active Subscription, especially for In-App Purchases. Please cancel your Subscription separately in accordance with Section 8 and/or Section 9.

12. Notices and Communications

We may provide notices by (a) posting on the Service, or (b) in-Service messages. A posted notice may be considered received on the date it is posted.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR PAID FEATURES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow certain limitations—so these limits may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless the Company and its affiliates from claims, liabilities, damages, losses, and expenses arising from your use of the Service, your User Content, or your violation of these Terms, to the extent permitted by law.

16. Governing Law and Venue

These Terms are governed by the laws of the Republic of Korea, excluding conflict-of-law rules.

Before filing a formal claim, you agree to contact us at support@novelpia.net and attempt to resolve the dispute informally for at least 30 days.

To the extent permitted by law, any lawsuit relating to these Terms or the Service will be brought exclusively in the Seoul Central District Court. If mandatory consumer protection laws in your jurisdiction require a different forum or process, those laws will control.

17. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice. Continued use after the effective date of revised Terms constitutes acceptance.

18. Contact

Company: Metacraft Co., Ltd.
Address: 9F, 12, Digital-ro 31-gil, Guro-gu, Seoul, Republic of Korea
Business Registration No.: 210-81-79781
Support: support@novelpia.net
Phone: +82) 1588-3644

19. Language

These Terms may be provided in multiple languages for convenience. In the event of any conflict, the English version will control, except where prohibited by applicable law.